FAQs
All You Need To Know
What is your minimum age?
For safety reasons, all of our riders must be aged 18 or over.
Do you do men's and women's bikes?
No, we have a fleet of all unisex bikes. The seat height can be adjusted to fit most heights.
Am I too short to ride your bikes?
We don't have an exact min/max rider height for either of our bikes as the ability to safely ride our bikes depends on a couple of variables such as leg length, cycling confidence, and seat height preference. We can only suggest you try on the day. If you are a less-confident or shorter rider, we would suggest reserving a Burlington.
Do you only rent electric bikes?
Yes, we decided to only hire electric bicycles because we believe they are the best way to explore the island. You can go further and faster without expending almost any energy at all! This allows are riders to save their energy for where our bikes can't take them, such as down to one of the many gorgeous beaches, around the picturesque walking trails, or through the breathtaking woods.
How long do the batteries last?
Both the Burlington and the Alpine batteries last approximately 60 miles or 95 kilometers. Usually, this is plenty of charge to last 3-4 days exploring Sark. You can monitor a gauge on the display which shows you the level of charge you have.
What happens if my battery runs out of charge?
Both bikes feature display screens that show the remaining battery charge, allowing you to monitor whether you're close to running out. If you have enough charge to return to our centrally located bike shop, we’ll quickly and effortlessly swap your battery for a fully charged one and get you back on your way. However, if you happen to run out of charge while you're out and about, simply give us a call, and we’ll happily bring a replacement battery to you. And, don't worry, this service is completely free of charge!
What if I get a puncture?
No need to fret, just like if you were to run out of charge, we will come straight out to rescue you! Simply give us a call, describe where you are, and we'll come out to you with a replacement bike. Rather than waste time repairing the bike for you, we'd prefer for you to get going again as soon as possible! Of course, this service is completely free of charge.
How can I find you from where the tractor bus stops?
Luckily, we are located only a couple of metres away from where the tractor bus or 'toast rack' drops everyone off. Just look out for our orange signs next to the power station or opposite the pub.
Do you accept both cash and card?
Yes, we do. We have a card machine and till in the shop so how you pay is up to you.
How long does it take for my deposit to be refunded?
When you return, we always do a quick check of all the bikes in your booking to ensure everything is in good condition. After this, we can go ahead and refund cash deposits straight away but card deposits can take 1-3 business days to return to your account. Because of this, we are more than happy to take a separate cash deposit, even if you want to pay for the rental charge by card.